Job Detail

Zoho PhoneBridge Integration

  • Job typeJob type: Onsite
  • Job Duration01 to 03 months
  • Project LevelBasic Level

Project detail

MyNetwerk (Translated meaning: MyNetwork) is a turnkey supplier of Managed Information and Communications technology based in Pretoria, South Africa. We provide bespoke voice and data solutions with a single point of contact for all information technology within a customer’s IT network.

Our company has recently completed our application to become a Zoho PhoneBridge partner.

https://www.zoho.com/one/phonebridge.html

We now need to develop PhoneBridge integration with our voice platform and soft phone application. Please see below link for detailed information about Phonebridge API:

https://www.zoho.com/desk/help/api/phonebridge/v1/#introduction

Objectives:

* Call customers within Zoho Desk using Zoho ClicktoCall functionality.
* Receive automatic screen pop-ups for all incoming calls.
* View caller details on your soft phone or desk phone while making calls.
* Incoming and outgoing call events automatically logged inside Zoho Desk.

For local soft phone we are currently using Bria 5 by Counterpath.

Products – Desktop API

We are also considering Zoiper 5 PRO.
zoiper.com/en/voip-sdk/zoiper-api-examples.

As supplier of managed voice services, we supply our own SIP trunks / hosted extensions that integrate perfectly with both platforms.

We look forward to integrating with Zoho PhoneBridge in order to automate call logging process within Zoho CRM.

Explanatory documents relating to scope of work attached.

Please contact me should you be able to assist.

Languages required

Freelancer type required for this project